Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Are We Working LLC (“Are We Working,” “we,” “us”) covering your use of areweworking.org and the related status pages, alerts, and tools (the “Service”). By creating an account, subscribing to alerts, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What the Service does

The Service lets a business publish a live operating status (Open, Partially open, or Closed) with an optional short note, and lets people who ask to be notified receive email or text message alerts when it changes. Status information is entered by the business, not by us.

2. Who may use it

You must be at least 18 years old. If you sign up on behalf of a business, you confirm that you have authority to bind that business to these Terms, and “you” includes the business.

3. Accounts

• Give accurate information and keep it up to date.
• You are responsible for your password and for everything done under your account, including by teammates you add. Tell us promptly if you suspect unauthorized use.
• An account has Admin and Updater roles. Admins can change status, approve subscribers, manage the team, and manage billing; Updaters can change status.

4. Plans, free trial, and billing

• Paid plans are described, with current prices, when you choose a plan. Plans are billed monthly in advance in U.S. dollars through our payment processor, Stripe.
• New accounts start with a 14-day free trial. A payment card is required to start the trial. Unless you cancel before the trial ends, your card will be charged for the plan you chose and your subscription will renew every month until you cancel.
• Email alerts are included on every plan. Plans that include text messages have a monthly text allowance; when it is used up, text alerts pause and email alerts continue.
• You can cancel at any time from the Manage billing page in your dashboard. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Fees are non-refundable except where required by law. You are responsible for any applicable taxes.
• We may change prices or plan features with advance notice; changes apply from your next billing period. If you do not agree, you can cancel before then.
• If a payment fails, we may suspend the account until it is resolved.

5. Your responsibilities as a business

• Keep your status accurate. You are solely responsible for what you publish and for the decisions people make from it.
• Approve alert requests only from people who actually asked to receive them, and remove anyone who asks to stop. You are responsible for complying with laws that apply to your messages, including consumer-protection and telephone/text-messaging laws.
• Do not use the Service to send spam, unlawful, deceptive, harassing, or infringing content, to send marketing or promotional messages, or to collect information about people without their consent.
• Do not interfere with or attempt to break the Service, probe its security, or bypass limits we set.
• You grant us permission to display your business name, logo, and status content as needed to operate the Service, including on your public status page and in formats that search engines and AI assistants can read. You can turn off discovery in your dashboard.

6. Text message (SMS) terms for subscribers

If you request text alerts, you agree to receive text messages from Are We Working on behalf of the business you chose, each time that business changes its operating status. You can ask to receive alerts only by submitting the form on the business’s status page and agreeing to receive them; a business administrator must approve your request before messages begin.

• Message frequency varies with how often the business updates its status.
• Message and data rates may apply.
• Reply STOP at any time to stop receiving text messages. Reply HELP for help, or email support@areweworking.org.
• Consent to receive text messages is not a condition of any purchase.
• Carriers and Are We Working are not liable for delayed or undelivered messages.
• See our Privacy Policy for how we handle your information.

7. Alerts may be delayed or fail; not for emergencies

Alerts depend on third parties, such as email providers and mobile carriers, and on information a business chooses to publish. Delivery is not guaranteed and may be delayed, blocked, or incomplete. The Service is not an emergency alert or safety system. Do not rely on it as the only way to communicate hazards, evacuations, or other safety-critical or time-critical information; always use appropriate emergency procedures.

8. Suspension and termination

You can stop using the Service and cancel at any time. We may suspend or end access, with or without notice, if you violate these Terms, fail to pay, or use the Service in a way that could harm others or us, or if required by law. When an account is terminated, its status page stops working and its data may be deleted.

9. Our rights

The Service, including its software, design, and branding, belongs to Are We Working LLC or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use it while you comply with these Terms. You keep ownership of the content you submit.

10. Third-party services

The Service relies on third-party providers (for example, for payments, hosting, email, and text delivery). Their own terms may apply, and we are not responsible for their services.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT STATUS INFORMATION OR ALERTS WILL BE ACCURATE, TIMELY, OR DELIVERED.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ARE WE WORKING LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE (OR $100 IF YOU HAVE NOT PAID US). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO THESE MAY NOT APPLY TO YOU.

13. Indemnification

If you are a business account holder, you agree to defend and indemnify us against claims, losses, and expenses (including reasonable attorneys’ fees) arising from the content you publish, the messages sent to your subscribers, your violation of these Terms or the law, or your use of the Service.

14. Governing law and disputes

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Spartanburg County, South Carolina, and you consent to their jurisdiction, except that either of us may seek urgent court relief to protect intellectual property or confidential information.

15. Changes to these Terms

We may update these Terms. We will post the new version here with a new effective date, and for material changes we will give notice where appropriate. If you keep using the Service after a change takes effect, you accept the updated Terms.

16. General

These Terms and our Privacy Policy are the entire agreement between us about the Service. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms without our consent; we may transfer ours in connection with a merger or sale.

17. Contact us

Are We Working LLC
442 Forest Ave, Spartanburg, SC 29302
support@areweworking.org